搜索工作首页 > 西门子（中国）有限公司SiemensLtd.China > (SLCSIS)KoreanSpeakingSeniorITServiceEngineer-2ndLevel(韩语高级IT服务工程师-二线)(CN04549)

(SLCSIS)KoreanSpeakingSeniorITServiceEngineer-2ndLevel(韩语高级IT服务工程师-二线)(CN04549)
岗位类别： 其他计算机/网络   专业要求： 不限  
学    历： 本科  工作经验： 不限
工作地区： 北京市  月    薪： 面议 
性别要求： 不限  招聘人数： 不限 
发布日期： 2008-7-2  人才网站： 前程无忧 
        

(SLCSIS)KoreanSpeakingSeniorITServiceEngineer-2ndLevel(韩语高级IT服务工程师-二线)(CN04549)职位说明及要求



Tasks:
- Solve 95% of ITSD problems stored within the ticket system (problem management) that could not be resolved by the 1st Level
- 能够处理95％的，一线技术人员不能解决的IT服务问题
- Provide root cause analysis and problem resolutions within the Ticket System in a wording that could be reproduced by the 1st level
- 分析问题并提供方案
- Assistance of 1st-Level agents to resolve issues while online with an End User
- 同一线技术人员合作在线为用户解决问题

Education:
- Bachelor Degree or Above
- 大学本科或以上
- Job Language:EN

Knowledge/Languages:
- Korean speaker of the required language plus English speak/write
- 韩语流利，英语读写能力
- Expert level knowledge of IT, MS Office, Connectivity, Remote Access and/or other technical subjects.
- 对IT，微软office，远程控制以及其他相关技术有深厚的了解
- MCSE skill
- MCSE认证
- Ability to train 1st Level Agents
- 能够为一线技术人员提供培训
- Providing problem solutions for 1st level via knowledgebase
- 为一线技术人员提供问题解决方案
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西门子（中国）有限公司SiemensLtd.China地址和其它联系方式
电子邮箱：JOB_387753_@siemens.recruitmail.com
公司网址： www.siemens.com.cn/

职趣(jobcu.com)职位搜索引擎: 西门子（中国）有限公司SiemensLtd.China招聘(SLCSIS)KoreanSpeakingSeniorITServiceEngineer-2ndLevel(韩语高级IT服务工程师-二线)(CN04549)