OP CSR Group Leader – CE

Responsibility :

Direct the CSR (Customer Service Representative) team activities of Sales Order management， delivery scheduling， invoice related activities， goods return and customers complaint.

* Work with planning colleagues to agreed delivery plans that meet customer demand at lowest possible cost.

* Customer complaint focal point， in charge of investigation， remedial action implementation.

* Collect and analyze customer information， directs the team to build solid and long-term relationship with strategy customers.

* Responsible for the staffing， development and management of the entire team.

* Success depends on excellent knowledge of the OPM Planning Tools (Forecast， MRP， etc.).

Requirement :

Bachelor’s degree in Business/Science or equivalent.

* Fluency in Mandarin and English.

* 3 years experience as leader in customer service management.

* Excellent interpersonal and communication skills.

* Self-motivated. Able to work under pressure.

* Develop others， Influence decisions & actions， Plan & organize， Manage complexity， Business knowledge.

* International company experience is preferred