Application Support Analyst – Oracle

BASIC FUNCTION

The Application Support Analyst provides day-to-day support for Emerson employees utilizing Oracle Applications. Specific emphasis will be on Financials， Manufacturing， Order Management， and Purchasing. He / she will participate as integral part of a global support and delivery team. Duties will include End user Application Support (Q&A)， Training， and Incident/Problem Resolution. The Analyst may also participate in implementation projects and assist in the development of supplementary reporting， workflow development， etc. While his/her focus will be on application functional use， setup， configuration， etc.， the Analyst will be expected to be a focal point for a wide range of support issues (e.g. Desktop， LAN/WAN， etc.) and as such will be responsible for routing/escalating as needed to the relevant Emerson support entity or partner (e.g. IT Shared Services， Enterprise Program Management Office， Oracle， software vendor， etc.).

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

· Provide day-to-day functional “how to” support in a Service Desk environment for Oracle Application Systems

· Triage incidents providing timely resolution of application issues as well as problem resolution. This may include the use of SQL queries or other tools.

· Log， support and manage Oracle Technical Assistance Requests (TAR) to drive to closure incidents and problems with application functionality.

· Develop/Maintain Emerson business and associated process knowledge in order to provide installation specific guidance and direction

· Facilitate incident and problem management for non-Oracle Application related problems.

· Lead /assist with testing of application solutions to verify that they address business requirements and that they function correctly.

· Document business requirements for enhancements (reports， interfaces， forms， etc.)

· The incumbent may be required to travel within the region to facilitate implementation projects.

EDUCATION / LANGUAGE

· Bachelor’s degree in Information Systems or related

· Fluent in Mandarin and English

EXPERIENCE / SKILLS

· Five plus years of IT work and/or relevant job experience

· In-depth functional knowledge of two or more of the following Oracle 11i modules: Financials， Manufacturing， Order Management， and Procurement; other modules a plus.

· Successful candidates will have implemented or supported multiple Oracle Applications projects. Previous consulting experience a plus.

· Experience with the technical implementation of Oracle Application and related tools a plus

· Good written and verbal communication skills.