GE BUSINESS NAME : GE Healthcare
BUSINESS / DIVISION DESCRIPTION : GEHC: International - Asia
LOCATION / DIVISION 2 : GEHC: International - Asia
LOCATION / DIVISION 3 : GEHC: International - Asia
FUNCTIONAL WORK AREA : Services
ESSENTIAL FUNCTION / RESPONSIBILITIES:
对Call Center日常工作的安排，考勤落实、绩效管理、激励政策的制定及实施
对Call Center数据的采集和报告的正常开展进行监督管理
管理和提升Call center服务质量，推动Call Center及Care Center（电话销售团队）完成年度目标
监控电话服务质量，减少失误，通过培训、指导等方式提高团队的综合素质，为公司外部及内部客户提供高质量的服务
优化公司运作流程，分析改进以及建议报告，激励团队提高效率，配合公司销售团队以达到销售业绩的增长
对现有运营项目进行协调，以确保Call Center各项目的顺利进行以及预期目标的完成
负责对客户投诉处理的追踪
面向GE healthcare 所有团队提供不懈的支持
QUALIFICATIONS / REQUIREMENTS:
BS/BA 学士或相关学位
具有客服管理、电话营销等相关经验者优先考虑
良好的人际关系和沟通技巧
良好业务管理意识
良好的客户服务意识和战略销售意识
能胜任在压力下工作
流利普通话，基础英语口语和写作能力
DESIRED:
N/A
GENERAL DESCRIPTION:
GE Healthcare provides transformational medical technologies that are shaping a new age of patient care. GE Healthcare‘s expertise in medical imaging and information technologies， medical diagnostics， patient monitoring and life support systems， disease research， drug discovery， and biopharmaceutical manufacturing technologies is helping physicians detect disease earlier and to tailor personalized treatments for patients.
GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer， heart disease， neurological diseases， and other conditions. Headquartered in the United Kingdom， GE Healthcare is a $15 billion unit of General Electric Company (NYSE: GE). Worldwide， GE Healthcare employs more than 43，000 people committed to serving healthcare professionals and their patients in more than 100 countries.
GE is an equal opportunity employer.
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