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| 搜索工作首页 > 艾默生电气(中国)投资有限公司 > SeniorCustomerAccountRepresentative |
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SeniorCustomerAccountRepresentative |
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| SeniorCustomerAccountRepresentative职位说明及要求 | |
Key Responsibilities 1.Meet daily the standard of Customer Service to be provided in their Region at each point of contact in the Account. a.Assures product availability-Responsible for continuous inventory support to customers i.Weekly reviews with the projected Hub balances to assure product availability. May require Hub inventory rebalancing or shifting of allocations to maintain proper inventory levels at each demand location ii.The management of customer costs that include assessment of airfreight or premium charges iii.Works with Logistics to maintain on time deliveries b.Maintains an excellent a working relationship with appropriate factory contacts c.Keeps customer informed of any schedule changes. Works to prevent schedules slippages before the customer is informed d.Initiates meetings with the Customer‘s Local Commodity Team to discuss forecast vs. order coverage, hub pulls or increases/decreases in demand. e.Resolves all conflicting information received from the Account in a timely manner. f.Understands the Terms and Conditions of the Astec/Global Account contract. g.Develops a Customer Service Back-Up plan to ensure that while the CAR is not available that Customer Service is available to that account location. 2.Maintain the highest level Customer data integrity in the Copany‘s databases and provide accurate and timely Customer Account information as required a.Sales forecasting-Works to assure the accuracy of the account‘s regional sales forecast i.Uses customer relationships, historical knowledge of customer, as well as current business trends to understand customer demands and translate the demand into a realistic production requirement. ii.Update any forecast changes as they occur to maintain forecast accuracy b.Data Input-Manages the factory data entry support team to provided timely and accurate order entry and confirmation of new orders, change orders, confirmation of customer open order reports, process hub receipts, process hub pulls, provide shipping documents, invoicing, and forecast data entry. c.Proper Customer Pricing-Maintains proper pricing in the Oracle system i.Works with Marketing to ensure that pricing changes are prepared in a timely manner ii.Coordinates with Oracle Pricing Mgr that new prices are entered in a timely manner iii.Keeps CRM data current iv.Works to track new product pricing d.Coordinate the transfer of existing inventory to new Hubs without causing unnecessary Inventory builds 3.Assist in the New Product Teams to meet the Customer‘s scheduled release dates. a.Tracks the NPI schedule and advises the GAM of any changes to schedule or cost target b.Manage the engineering samples through the development process and advises the of changes to schedule c.Ensure development POs are received and billed in a timely manner 4.Meet Astec‘s business goals for their Global Account for Inventory turns, and cash collection. a.Meet the Regional hub Inventory Goals i.Monitor ACK Forecast accuracy for each Hub to ensure flow of product to customers yet keeping hub levels at an acceptable level b.Working with the logistics team to ensure Oracle has the correct Lead times for each Hub throughout the year c.Manage end of Life (EOL) activities to minimize obsolete inventory i.Working with the Factory develop material claims and communicate them in a timely manner and sufficient detail them to the GCSM. d.Assist Accounting and Collections Dept in resolving open invoice issues and conflicts 5.Develop a strong working relationship with the Customer‘s Regional Commodity Management Team to maximize our share of their business. a.Initiate customer meetings to discuss forecast vs. order coverage, hub pulls or increases/decreases in demand and new product developments b.Work closely with the Regional Account Manager and Support Team on all aspects of sustaining business to ensure customer satisfaction and meet sales goals. c.Maintain open communications with Team to assure that there are no surprises d.Assists Regional Account Manager in preparing for quarterly sales and customer meetings. This includes pulling data from fragmented sources when necessary. Minimal Job Requirements 5 years or more of related experience providing Customer Service to Electronic Accounts. Ability to conduct meetings in English Strong organizational skills, a proactive personality and an ability to work independently Demonstrated skill in Excel, PowerPoint, and Word Willingness to visit their account locations multiple times a year Preferred Job Requirements University Degree in International Business or related fields Experience with Oracle or another CRM tools are strongly preferred. Ability to manage Customer Meeting |
| 艾默生电气(中国)投资有限公司地址和其它联系方式 | |
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