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| 搜索工作首页 > 西门子（中国）有限公司 （Siemens Ltd.\，China） > Helpdesk Engineer |
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Helpdesk Engineer |
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| Helpdesk Engineer职位说明及要求 | |
| Business Area:Information & Communications Goals/Mission Working on helpdesk & Monitor call centre performance Providing 1st level & 2nd level support serviceInternal Knowledge database maintenance and organize regular technical share meetings Tasks Helpdesk Call Agent?Pick up end user call， provide service consultation and technical consultation within standard time ?Give explanations for users on IT policy and Information Security policy ?SAP first level support ?Fixing and troubleshooting the problem of computer and network to end users on the client ?IT Support to the end user by on-line and on-site ?Consulting and training simplify for PC end users ?Project implementation & Coordinator ?Regular incident analysis & call centre reporting ?Internal knowledge database maintenance ?Perform other assigned tasks， not specifically mentioned in the job description ?Ensure continuity of work in case of absence ?Be cooperative and hard-working Education BS Major in Computer Science/Information Management Knowledge/Languages Good in speaking and writting English Experience ?Above 2 years Working experience in customer service department ?Professional experience for customer-oriented IT Services and IT support ?Good technology experience in skillfully operating and troubleshooting for the relevant Software and Hardware of computer and network e.g. Windows 2000 & WinXP， Remote dial-up (Modem) and information security ?Deeply understand Windows OS， Dial-up Network， Network protocol， E-mail System of Microsoft ?Good skills of communicated with the customer and good teamwork ?To participate confidently presentations and discussions with customer in English Capabilities ?Strong sense of responsibility ?Be good at communication； Professional Phone Manner ?Excellent written communication and documentations skills ?Good sense of flow processing ?Be willing to cooperate with others colleague and team； Goals/Mission Working on helpdesk & Monitor call centre performance Providing 1st level & 2nd level support serviceInternal Knowledge database maintenance and organize regular technical share meetings Tasks Helpdesk Call Agent?Pick up end user call， provide service consultation and technical consultation within standard time ?Give explanations for users on IT policy and Information Security policy ?SAP first level support ?Fixing and troubleshooting the problem of computer and network to end users on the client ?IT Support to the end user by on-line and on-site ?Consulting and training simplify for PC end users ?Project implementation & Coordinator ?Regular incident analysis & call centre reporting ?Internal knowledge database maintenance ?Perform other assigned tasks， not specifically mentioned in the job description ?Ensure continuity of work in case of absence ?Be cooperative and hard-working Education BS Major in Computer Science/Information Management |
| 西门子（中国）有限公司 （Siemens Ltd.\，China）地址和其它联系方式 | |
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电子邮箱：#71282008-2-25 21:31:307274 公司网址： www.siemens.com.cn |