Department: Area Customer Service Department
Major Accountabilities:
Be able to design and facilitate some training， counseling and coaching activities
To analyze the customer service development opportunities and participate in executing all CS development projects related to people， process， technology and measurement in countrywide.
To analyze and assess the effectiveness and continued relevance of existing customer contact skills
To conduct post-training evaluation and coaching
To build a database on employee training
To assess and report on the effectiveness of CS Supervisors
Qualifications：
University degree or above.
Good presentation capability and skills
Excellent analytical， organizational， negotiation and interpersonal skills. Excellent communication skills， both in oral and written， especially good at letter writing in both English and Chinese.
Negotiation and interpersonal skills (good)
Customer-facing and interaction skills (excellent)
Software skills (Word， Excel， PowerPoint， etc.) (excellent)
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