Overall Role Purpose
Handle front-line customer enquiries and requests in an efficient and courteous manner ，assist to hand over and take over materials which needed to be transferred inside Area ops department， ensure the supplement of office tools， in order to attain complete internal and external Customer satisfaction.
以高效和礼貌的方式处理前线客户咨询，协助处理区域作业部门内部资料收发交接，跟进办公用具用品的使用情况，保证日常工作人员所需的消耗性办公用品得到及时和合理补给，确保使内外部客户非常满意
Accountabilities
Answer all telephone calls to DHL promptly and professionally， and accurately forward the calls to related people
快速和专业地接听所有打入DHL的电话，并正确转接给相关人员
Ensure related information/materials are hand over to related departments/persons timely and accurately
确保相关信息/资料被快速、准确地传递到相应部门/相应人员
Ensure that all Visitors and Guest to DHL are professionally treated and looked after， whilst ensuring that DHL’s Security requirements are met
确保所有来访者和客户被专业地对待和照顾，同时确保遵从DHL安全要求
Ensure that the Reception area maintain a high professional image in terms of cleanliness and tidiness
确保前台区域干净，整洁；保持专业形象
Skills / Qualifications
1 year of Frontline Reception / Customer Service Experience at least
1年以上的前线接待 / 客户服务经验
College or above
大学专科以上学历
Fluent English in Oral & Written
英语口语和书面表达流利
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