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| 搜索工作首页 > 诺基亚西门子通信系统技术（北京）有限公司 > SC&A\/RA\/OSS\/BBA\/IPT - Global Care Center:Technical Support Engineer |
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SC&A\/RA\/OSS\/BBA\/IPT - Global Care Center:Technical Support Engineer |
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| SC&A\/RA\/OSS\/BBA\/IPT - Global Care Center:Technical Support Engineer职位说明及要求 | |
| MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES: - Provide the internal and external customer with accurate solutions for tickets/cases， based on in depth analysis， in the agreed timeframe with high quality to ensure “first time right”. - To support China mainland， Taiwan and Hong Kong for 2G and 3G network. - Ticket handling: Analyze the escalated customer tickets， provide solutions to CIT/customer， escalate to TS in case solution not possible， provide information to TS for further handling. - Fault reproduction: check if the trouble tickets are reproducible on the Test bed， collect additional symptoms and verify the solution provided by higher levels. - Follow up the tickets: ensure proper follow-up actions and issue regular update reporting - Emergency handling: take over the role of the technical responsible of the case until the problem is solved or ticket is escalated to the TS. - Symptom saving， detailed traces & log file analysis - Local CIT/customer support: field activities (customer acceptance tests， trials， pilot projects，..) ( on request). - SSM tender support: preparation， evaluate technical issues (on request). REQUIREMENTS: Technical Skill - Specific system architecture : Expert - System interfaces & protocols : Expert - Trace & logfile analysis tools : Expert - Installation & commissioning : Expert - Measuring equipment (depending on the product line) - Good inter-personal relation ship and team work Additional : Bachelor degree or above. Ready to travel worldwide， good English (in spoken and written) ， ready to support EMCY rota on a 24/7 basis. Professional experience should have 4 years minimum and at least 2 years involved in customer projects， CSI and/or Network Implementation activities， customer acceptance， trial & pilot projects. More advance for intercultural experience at least 2 years. |
| 诺基亚西门子通信系统技术（北京）有限公司地址和其它联系方式 | |
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电子邮箱：kari.jokela@nsn.com 公司网址： |