|
|
| 搜索工作首页 > 赛默飞世尔科技（上海）有限公司 > 调度CustomerServiceDispatch |
 |
调度CustomerServiceDispatch |
|
|
|
||||||
|
| 调度CustomerServiceDispatch职位说明及要求 | |
Job Description: -Dispatch service engineers and coordinate required resources such as service parts -Set dispatch priorities according to customer needs; service contract, account type and special sales situation. -Proactively arrange scheduled services for service contract customer and key accounts. -Be knowledgeable about products to answer all customer enquiries. -Coordinate between customer, service part warehouse, service team and sales team -Identify & respond to customer service inquires either direct or through Call Center. Provide a client focused first point of contact to answer customer inquires and process customer request accordingly. -Provide resolution for non- technical customer inquires, provide information for customer services. This includes fulfilling service or consumable parts, service quote, delivery date and related inquires. -Communicate service confirmations to customer -Collect and provide proper customer data and information for account set up and maintenance. -Various other duties as requested by the department manager Key Metrics: -Effective communication with customer and internal organization. -Good teamwork -Timeliness follow up with customer request and internal inquiries -Optimized assignment of engineer workload and required service part. -Customer satisfaction by feedback and CAS survey Qualifications: -Must have -College degree in business administration or international trade. -Customer service attitude and experience -Self motivated and result oriented -Detail oriented and well organized. -Fast learning -Strong written and oral communication for both English and Chinese -Good to have -Extensive customer service experience will be preferred -Engineering degree will be preferred -SAP experience is a plus |
| 赛默飞世尔科技（上海）有限公司地址和其它联系方式 | |
|
电子邮箱：resumes.cn@thermofisher.com 公司网址： |